14-Day Money-Back Guarantee
Take 14 Days to Get to Know Your Formula
Try your Rosey formula as directed. If it is not right for your skin, stop using it and contact us within 14 days of delivery. We will help you arrange a refund under our guarantee.
TRY YOUR FORMULA
Introduce your formula as directed, including patch testing before use. If it does not suit your skin, stop using it. You do not need to continue using a product that feels uncomfortable to request a refund.
Contact us within 14 days of delivery to make your request.
Contact Us
Visit our Contact page and select Shipping or returns. Include your order number, the product name and a short description of your experience.
We will respond within two to three business days with the next steps.
ARRANGING YOUR REFUND
We will confirm whether a return is required and provide instructions. Return postage is at your expense. We refund the full price paid for the eligible formula, excluding original postage, within seven business days to your original payment method.
Your rights under Australian Consumer Law remain unaffected.