Shipping and Returns

Customer Care

Free shipping is included with every Australian order. Orders are prepared and dispatched within two business days.

From a change of address to a return request, the details below will help you find the next step.

Contact Rosey

Free Australian Shipping

Shipping is complimentary on every Australian order

Dispatched Within Two Business Days

Rosey prepares and dispatches orders within two business days

14-Day Money-Back Guarantee

Every Rosey formula is covered by the Rosey 14-Day Money-Back Guarantee.

How much is shipping?

Shipping is free on every Australian order.

When will my order be dispatched?

Orders are prepared and dispatched within two business days. Orders placed on weekends or public holidays begin processing on the next business day.

Can I change or cancel my order?

Contact Rosey as soon as possible with your order number. We will do our best to help, but an order cannot always be changed or cancelled once fulfilment has begun.

What if I entered the wrong address?

Contact Rosey as soon as possible with your order number and the correct address. We will do our best to update it before dispatch. Once the order has left Rosey, an address change may no longer be possible.

What if my order arrives damaged or incorrect?

Contact Rosey with your order number and clear photographs of the parcel and its contents. We will review what happened and arrange the appropriate replacement or resolution.

What if my parcel is delayed or missing?

Contact Rosey with your order number and any delivery information you have. We will help you investigate what has happened.

How do I make a guarantee or return request?

Use the Contact page and select Shipping or returns. Include your order number, the product name and a short description of what happened.

Rosey will respond within two to three business days. Please do not send a product back before receiving return instructions.

Do I need to return the product?

Rosey will confirm whether a return is required when responding to your request. The complete process is set out in the guarantee section below.

What happens to my compact mirror if I receive a refund?

If your purchase included the limited-edition Rosey compact mirror, the mirror must be returned as part of the return. Rosey will include the return instructions when responding to your request.

Where can I read the complete guarantee?

Read the complete Rosey 14-Day Money-Back Guarantee here.

Tell us how we can help by emailing hello@roseyskin.co. If your question is about an order, include the order number so we can find it quickly.

Rosey will respond within two to three business days.

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